Help using our website

Accessibility

We want everyone to be able to explore our window treatments and get in touch with our team.

Need help or found a problem?

If you have difficulty using this website, viewing product information or scheduling a consultation, please contact The Shutter Factory. You can also request a consultation by phone or email.

Please tell us which page or feature you were using and what happened. If you are comfortable sharing them, your browser, device and assistive technology can help us understand the issue. Please do not send passwords or other sensitive information.

Our accessibility work

We use the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as the target for improvements to this website. Our work includes keyboard navigation, visible focus, readable text, gallery controls and form labels and error messages. Testing is still in progress, and we have not verified that every part of the site meets this target.

Video, maps and scheduling

The site uses third-party services for videos, reviews, maps, chat and appointment scheduling. Their accessibility can vary. If one of these features prevents you from getting the information or help you need, please use the phone number or email above.

You can pause the homepage background video with its pause control. It also respects your device’s reduced-motion preference.

Last reviewed: October 21, 2026.